Terms of Service

These Terms govern use of the Residual Pilot platform, websites, and services ("Services") provided by Sweet Dog LLC d/b/a Residual Pilot ("Company"). By creating an account or using the Services you agree to these Terms and to the Agent Agreement executed at purchase.

Accounts & Eligibility

You must be 18+, provide accurate information, and maintain the confidentiality of your credentials. Accounts are for a single agent business unless otherwise agreed.

Services & Subscriptions

Services include licensed website templates, hosting, the Pilot assistant, merchant-intake tooling, and related features. Subscriptions bill in advance on a recurring basis and renew automatically at the then-current rate for the same term until cancelled. Setup fees are one-time. You authorize Company to charge your payment method on file for each renewal. The renewal term, billing frequency, and amount are shown at checkout and in your dashboard. You may cancel at any time from your dashboard, and cancellation takes effect at the end of the current paid period. Company will provide notice of any price change before it takes effect. Domain registrations and email mailboxes renew per their stated terms.

Acceptable Use

You may not misrepresent pricing or services to merchants, guarantee approvals or rates, collect unauthorized fees, infringe others' rights, or use the Services unlawfully. Merchant-facing representations are governed by the Agent Agreement.

Intellectual Property

Templates, software, and content are licensed, not sold. Your content (text, images, media you upload) remains yours; you grant us a license to host and display it to operate your site.

Termination

Either party may terminate per the Agent Agreement. Upon termination, licensed sites are deactivated; your content and domains you own remain yours.

Disclaimers & Limitation of Liability

Services are provided "as is" to the fullest extent permitted by law. Company's aggregate liability shall not exceed the total amounts paid by you to Company in the twelve (12) months preceding the event giving rise to the claim, consistent with the Agent Agreement. Neither party is liable for indirect or consequential damages.

AI-Assisted Features

The Services include AI-assisted tools (including the Pilot assistant). AI-generated outputs may contain inaccuracies, are confirmed by an authorized human representative before any rates or terms are final, and should not be relied upon without verification. AI-assisted outputs do not constitute legal, tax, accounting, or financial advice. You remain responsible for reviewing communications published from your site.

Domains & Hosting

Domains, DNS, SSL, and hosted assets provisioned through the Services may remain managed within Company infrastructure for operational and security purposes. Non-payment may result in site suspension, DNS interruption, or termination. Domain transfers out require verification and administrative review and may carry administrative fees where permitted by law.

Communications Consent

By creating an account you consent to receive operational and transactional communications, such as billing reminders, service notices, and account messages, by email, SMS, and phone at the contact details you provide. Separately, you may opt in to marketing communications; consent to marketing messages is not a condition of purchase. Message and data rates may apply and message frequency varies. You may opt out of marketing messages at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting support; operational messages relating to an active account will continue.

Independent Contractor Status

You are an independent contractor. Nothing in these Terms creates employment, partnership, joint venture, agency, franchise, or fiduciary relationship between you and Company. You control your own schedule, methods, marketing, and business expenses; you are responsible for your own taxes, licenses, insurance, and any personnel you engage. You have no authority to bind Company, any processor, or any sponsor bank, or to accept applications, approve rates, or guarantee approvals on their behalf. You are a sales representative introducing merchants to processing services underwritten and approved by third parties.

Your Conduct; Company Not Responsible

You are solely responsible for your business activities, your marketing, the statements and representations you make to merchants and prospects, the content you publish or supply, and your compliance with applicable law. Company does not supervise, direct, or control those activities and is not responsible or liable for them. This allocation of responsibility is in addition to, and not in place of, your indemnification obligations below.

Marketing & Communications Compliance

You are responsible for complying with all laws governing your outreach, including the Telephone Consumer Protection Act (TCPA) and FCC rules, state telemarketing and auto-dialer laws, Do-Not-Call requirements, call-recording consent laws, the CAN-SPAM Act, and carrier messaging requirements including A2P 10DLC registration. You must obtain and retain records of any consent required before calling, texting, or emailing a prospect, and must honor opt-out requests promptly. Where artificial or prerecorded voice, AI voice agents, or automated dialing are used in connection with your business, you are responsible for the consent, disclosure, and identification requirements that apply to them. Company may suspend services where it reasonably believes outreach conducted through them violates these requirements.

Legal Pages & Published Content

Terms of service, privacy policies, disclosures, accessibility statements, and related legal pages served on licensed sites are published and maintained by Company and may not be altered, removed, replaced, obscured, or reproduced in modified form. Company may update them at any time, and updates apply automatically to licensed sites. Any content you supply must be accurate, must not promise approval, funding, earnings, or specific rates, and must not misstate the role of Company, any processor, or any sponsor bank. Company may remove or require removal of supplied content that is inaccurate, non-compliant, or creates legal or reputational risk, and may suspend a licensed site pending correction.

Electronic Signatures & Records (E-SIGN)

You consent to transact electronically and to the use of electronic signatures and records under the federal E-SIGN Act and applicable state law. Electronic signatures you apply have the same legal effect as handwritten signatures. You may request paper copies or withdraw consent to electronic records by contacting Company, which may prevent continued use of electronic onboarding. Electronic records are retained as described in the Privacy Policy.

Indemnification

You agree to indemnify and hold Company harmless from claims arising out of your business activities, merchant disputes, regulatory violations, misrepresentations, uploaded content, or violations of these Terms.

Equipment & Rate Programs

Promotional structures, including equipment-coverage arrangements in exchange for rate and term commitments, are offers only until documented in an executed addendum and approved by an authorized representative and, where applicable, a manager.

Governing Law

California law governs, without regard to its conflict-of-law principles. Any action arising from these Terms shall be brought exclusively in the state or federal courts located in the State of California, consistent with the Agent Agreement.